Frequently Asked Questions
We strongly encourage patients to obtain a valid GP referral prior to their consultation. A referral may allow you to claim a Medicare rebate and also helps our specialists communicate with your GP to support continuity of care and ongoing management.
Fees depend on the complexity of your condition and the type of assessment required. If you have a referral, Medicare may cover part of the cost. Please contact our team to discuss consultation fees and available Medicare rebates when booking your appointment.
Please bring your GP referral, Medicare card (if applicable), a list of your current medications, and details of any previous skin treatments or creams you have used. If relevant to your condition, we also encourage patients to bring along any recent blood test results, biopsy results, or relevant medical correspondence.
Yes. Specialist dermatologists undergo many years of additional training focused solely on the diagnosis and treatment of skin conditions. We have access to specialised prescription treatments and evidence-based management options that may help manage chronic or treatment-resistant skin concerns.
Our dermatologists diagnose and manage a wide range of conditions including acne, acne scars, eczema, psoriasis, rosacea, skin cancer, pigmentation, hair loss, excessive sweating, and other medical skin concerns.
Yes, we offer comprehensive skin checks, mole assessments, and management of suspicious skin lesions.
Dermatologists are specialist doctors with advanced training in diagnosing and treating conditions affecting the skin, hair, and nails. They can provide specialised assessment and treatment options for more complex or persistent skin concerns.
Telehealth consultations may be available for selected follow-up appointments where clinically appropriate. We generally prefer initial consultations to be conducted face-to-face to allow for a thorough skin assessment and accurate diagnosis.
This depends on your condition and the type of treatment required. Some treatments may be performed on the day, while others may need to be scheduled for a separate appointment.
Where possible, we recommend attending your appointment with minimal or no makeup applied to the area being assessed to allow for a more accurate skin examination.
Yes, bringing previous pathology, biopsy results, blood tests, imaging, or specialist letters may assist our dermatologists in understanding your condition and treatment history.
We kindly ask patients to provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or non-attendance may incur a cancellation fee.
Yes. If you have a valid GP referral and a current Medicare card, we can process your Medicare rebate in the clinic on the day of your appointment.
We do not bill directly to private health insurance providers. Payment is required on the day of your appointment, and patients may submit a claim to their private health fund afterwards depending on their level of cover and individual policy.
A standard GP referral is generally valid for 12 months unless otherwise specified. Specialist referrals are generally valid for 3 months. Please contact our team if you are unsure whether your referral is still valid.
Consultation times can vary depending on the complexity of your condition and whether any procedures are required on the day. We recommend allowing sufficient time for your appointment.
Heidelberg Rooms:
5 Burgundy Street, Heidelberg VIC 3084
Limited parking is available beside the clinic, with additional street parking located nearby. The clinic is also conveniently accessible via public transport.
East Melbourne Rooms:
Level 8, 166 Gipps Street, East Melbourne VIC 3002
Street parking is available nearby, and additional paid parking may be available in surrounding areas. The nearest train station is Jolimont Station, approximately a 5–10 minute walk away. Nearby tram routes along Victoria Parade and Wellington Parade include Routes 48, 75, 86, and 109.
Yes, paediatric patients are welcome at our clinic. However, not all dermatologists consult on children or paediatric skin conditions. Please contact our team prior to booking so we can arrange the most appropriate specialist for your child’s needs.
Yes, our clinic offers a range of cosmetic and procedural dermatology treatments. Please visit our Cosmetic Dermatology page for more information about available treatments and services.